Returns & Exchanges
Returning a piece is simple and hassle-free. Below are the timelines, conditions and step-by-step process for every situation — change of mind, a defective piece, or an order that doesn't match what you chose.
You have 30 days to return your order
From the day your piece arrives, you have 30 calendar days to return it, unworn and with tags attached, no questions asked.
Once your return is accepted, we refund the amount paid — including shipping on the original order — to the same payment method you used.
How to request a return
- Contact our support team via WhatsApp at +55 12 99736-4891 or by email at waraclothing.cro@gmail.com within the return window.
- Share your order number, full name, the item and color, and the reason for the return. If it's a defect, please include a photo or video of the issue.
- We'll review your request and reply with return authorization and shipping instructions.
- Send the item back and wait for it to arrive. Once received and inspected, your refund is released.
How the item should come back
- Unworn, unwashed, and not altered in any way.
- No stains, no odors (including perfume), and no signs of use.
- With the original tags and packaging, just as it arrived. Any included extras should be returned as well.
If the item comes back showing signs of wear, we'll let you know and send it back to you without a refund.
Who pays for return shipping
For change-of-mind returns, return shipping is covered by the customer. When the issue is on us — a defective item, the wrong item, or a delivery error — return shipping is on us and you pay nothing.
Defective items
If your piece arrives with a manufacturing defect, you have 30 calendar days to let us know. Send a photo or video via WhatsApp or email and we'll resolve it: a replacement of the same piece, store credit, or a full refund — always your choice.
Refund timelines
- Pix: the amount returns to the same account used for payment as soon as the return is approved.
- Credit card: the refund is requested immediately with the card provider. Depending on your statement closing date, the credit may appear on your next statement.
- You'll receive an email update at every step: authorization, item received, and refund released.
Need help with a return?
Our support team replies Monday through Friday, 9am–12pm and 1pm–5pm. Share your order number and we'll take care of it right away.
Policy last updated October 2026. In case of doubt, whatever is agreed with our support team at the time of your request applies.